CANCELLATIONS: Magical Beans Home does not accept cancellations.
REFUNDS/EXCHANGES: We are sorry for any inconvenience however due to the nature of our merchandise, Magical Beans Home does not issue refunds or exchanges to U.S. customers per FTC laws and regulations. Please look at photos, item descriptions & take note of measurements located at the in each product listing. Contact us with any questions prior to purchase, as we respond promptly. Please... Purchase seriously.
DEFECTIVE/MISREPRESENTED: If you receive a defective or grossly misrepresented product please contact us within *3 days of delivery* with details of the issue. We will discuss how to return the item(s) and issue an RMA number. Upon receipt of the returned product, we will inspect the product(s) and notify you via message/email regarding our findings. If a replacement or refund is necessary we will promptly replace the product (or refund the purchase price where applicable). Magical Beans Home does not refund shipping costs.
DAMAGE: We ask you contact us within 48 hours of delivery when damage has occurred. Please do not discard any packaging! We will instruct you on how to proceed. When damage has indeed occurred though shipment, please comply with any and all requests by the USPS, 3rd Party Insurance and Magical Beans Home in resolving matters re: lost/damaged shipments including, but not limited to, research, affidavits, photographs, investigations, etc.
UNDELIVERABLE or INCORRECT ADDRESS: Magical Beans Home cannot be held responsible for packages that are returned due to incorrectly addressed, undeliverable, or unclaimed status. Re-Shipping is required when an order is returned to us. Buyers are responsible for all costs associated with re-shipping packages. We post to the address on file with PayPal & Etsy. Please ensure your address is correct while at checkout.
LOST or STOLEN PACKAGES: In the event of damage or loss we will assist buyers through the USPS & 3rd party insurance where applicable for lost or stolen items. Please contact Magical Beans Home when your package is marked delivered via USPS tracking. Please comply with any and all requests by the USPS, 3rd Party Insurance and Magical Beans Home in resolving matters on lost/stolen packages including but not limited to research, affidavits, photographs, investigations, police reports, etc.
EU BUYERS: *Returns MUST be made within 14 days of delivery. All returns require a RMA number from Magical Beans Home to be written on the outside of the return packaging. Those outside the 14 days or without an RMA number will be not be eligible for refunds. We DO NOT accept returned packages without prior approval & a RMA number. Unauthorized returns are not eligible for refunds per FTC laws. Magical Beans Home will guide you through the process so you are fully protected in the event of damage, lost, stolen packages. Packages must be insured and have tracking. Tracking is required to be remitted at time of post. We cannot be held responsible for lost or damaged package(s) being returned by the buyer. Any damage or apparent use of returned items WILL NOT be refunded.
RESTOCKING FEES: Please note a restocking fee of *20% of the items original purchase price will be deducted from total refund amount.
SHIPPING CHARGES: Magical Beans Home does not not refund shipping charges nor do we cover return shipping charges. All shipping charges are the responsibility of the buyer.
If you have any questions or concerns please do not hesitate to contact us at any time. We are always available and happy to assist you through every step of your transaction. We want our buyers to be happy and visit Magical Beans Home often, there's always a path to resolution simply through communication!