CANCELLATIONS: Magical Beans Home does not accept cancellations on orders.
REFUNDS/EXCHANGES: We are sorry for any inconvenience however due to the nature of our merchandise, Magical Beans Home does not issue refunds or exchanges per FTC laws and regulations. Please look at photos, item descriptions & take note of measurements located in every product listing.
Contact us with any questions before purchasing as we are happy to assist you with your order. We understand there will always be exceptions to our policies which is why we urge you to communicate with us regarding your order. Any exceptions are decided on a case-by-case basis, dependent on circumstances surrounding the order. Shipping charges are to be paid by the buyer for exchanged items, items returned by the post office as undeliverable, incorrect address, etc. A 30% restocking fee may be applicable under certain circumstances. Please note: any exceptions such as returns, exchanges, etc. will be issued in the form of store credit. Store credits may be used at any time, toward any merchandise. Store credits do not expire. A store credit does not, however, cover fees, shipping costs, or taxes levied by a state or country.
*Exceptions: Returns MUST be made & postmarked within 14 days of delivery. All returns require an RMA number from Magical Beans Home to be written on the outside of the return packaging. Those outside the 14 days or without an RMA number will not be eligible for refunds. We DO NOT accept returned packages without prior approval & an RMA number. Unauthorized returns are not eligible for refunds per FTC laws.
Please look at photos, item descriptions & take note of measurements located in each product listing. Contact us with any questions prior to purchase, as we respond promptly.
Shop & purchase thoughtfully.
DEFECTIVE / MISREPRESENTED: If you receive a defective or grossly misrepresented product please contact us within *3 days of delivery* with details of the issue. We will discuss how to return the item(s) and issue an RMA number. Upon receipt of the returned product, we will inspect the product(s) and notify you via email regarding our findings. If a replacement or refund is necessary we will promptly replace the product (or refund the purchase price where/when applicable). Magical Beans Home does not refund shipping costs.
DAMAGE: We ask you to contact us within 48 hours of delivery when damage has occurred. Please do not discard any packaging! We will instruct you on how to proceed. When damage has occurred through shipment, please comply with any/all requests by USPS, 3rd Party Insurance, and Magical Beans Home.
UNDELIVERABLE or INCORRECT ADDRESS: Magical Beans Home cannot be held responsible for packages that are returned due to incorrectly addressed, undeliverable, or unclaimed status on an order. Re-Shipping is required when an order is returned to us. Buyers are responsible for all costs associated with re-shipping packages. We post to the address provided by the customer. Please ensure your address is correct while at checkout.
LOST or STOLEN PACKAGES: In the event of loss we will assist buyers through the USPS & 3rd party insurance where applicable for lost or stolen items. Please contact Magical Beans Home as soon as possible. Orders marked "delivered" by any shipping service, such as USPS, UPS, etc are not eligible for refund per FTC rules and regulations. However, we are happy to assist you. Please note: All buyers will be required to file a report with their local police department and the United States Postal Service. This will help us, as well as you & your community. Please comply with any requests by the USPS, 3rd Party Insurance, and Magical Beans Home in resolving matters on lost/stolen packages including but not limited to research, affidavits, photographs, investigations, police reports, etc.
International buyers: When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Magical Beans Home has no control over these charges, nor can we predict what they may be. These are the result of the country's government. Please contact them and/or your mail service for further information.
Customs, duties, and taxes are to be paid by the buyer: an order that is refused because of unexpected import fees, the cost of the original shipping, and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery. If you have any questions regarding your international order, please contact us.
RESTOCKING FEES: A 30% restocking fee will be deducted from the total amount of the refund in the form of store credit.
SHIPPING CHARGES: Magical Beans Home does not refund shipping charges nor do we cover return shipping charges. All shipping charges are the responsibility of the buyer.
If you have any questions or concerns please do not hesitate to contact us at any time. We are always available and happy to assist you through every step of your transaction. We want our buyers to be happy & visit Magical Beans Home often. There's always a path to resolution simply through communication!