Frequently Asked Questions
How Do I Place an Order?
Find the item you want, select the quantity & then click the "BUY" button. When you've finished browsing & are ready to checkout, go to your shopping bag at the top of the screen & click "BASKET". Double-check to ensure all the products & quantities are correct. Click the "CHECKOUT" button to continue. You will be taken to a secure server where you will enter & confirm your billing, shipping address & payment information.
What If I Want to Buy Hardware in a Larger Quantity?
Most of MBH's Decorative Hardware is available in larger quantities than what is listed. Our scale is not large however if you need more of an item than we have in stock we can order those items. This is called "Oversell". When an oversell occurs, you will be notified via email that your orders processing time is extended & an estimated date when your complete order will ship. Depending on the type of hardware chosen processing times will be extended. A processing time is the amount of time it takes to prepare an order. In-stock hardware items have a 3-5 business day processing time. Oversell hardware items can take up to 14 business days to process.
Unfortunately, Vintage & Antique Hardware is listed as it becomes available & stock is limited. Since this type of hardware is finite the amount listed as "In Stock" is all we have available at that time. Please do check back often as we are constantly adding stock as it becomes available.
How Do I See & Manage What is in My Shopping Bag?
Go to the top of the screen & click on "Basket". You may increase, reduce or delete items there.
What Forms of Payment Does Magical Beans Home Accept?
We accept all major credit cards & PayPal. PayPal now offers a "guest" checkout where you do not need to register with them to checkout.
Is My Payment Secure?
Absolutely! Our website is hosted via Supa Dupa who has many safeguards in place so you can go from the beginning to the end of your transaction with confidence. Look for the "Lock" icon & "Secure" in the address bar atop every page.
What About Buyer Protection in the Event of Loss, Breakage, or Theft?
If there is any problem with your order please contact us immediately! The sooner we are made aware of an issue, the faster we can find resolution. Please keep ALL shipping materials & products in the event of damage! No matter how large or small the order, all are insured via a 3rd party service. When a package gets lost or theft occurs, we ask for your patience as we go through steps (affidavits, photographs, police reports, etc.) with you to resolve any issue which may arise. Luckily, these events are very, rare. We do reserve the right to select the method (refund, replacement, etc.) in which you are made whole.
Will I Be Charged Tax?
Local & state taxes vary from state to state. Currently, we are not required to collect sales tax since we are a micro business. It is the responsibility of the buyer to pay their state sales tax via their IRS tax forms. Please contact us if you would like more information.
Can I Place My Order by Phone?
Unfortunately, we do not offer services via phone at this time. We are a 2-3-person micro-business & we do our best to keep costs as low as possible. Which means communicating through email. We hope to be able to expand our services soon which will include phone orders & direct customer service.
I live outside the United States, Do You Ship Internationally?
Currently, we have stopped all orders outside the United States via our website & Etsy shop. However, if you live outside the United States & would like to place an order please contact us. Arrangements can be made to accommodate your purchase. When you contact us we ask you to include a direct link [found at the top of your browser] to the item or items you would like to purchase, the number of items & your mailing address. We will then contact you to make arrangements for payment & shipping. MBH apologizes for any inconvenience.
How Long Does It Take to Prepare My Order?
Due to the heavy sales volume, it takes approximately 3-5 business days to prepare an order. This is known as "processing time". There will be times when processing takes longer or processing is shorter. We will let you know if product processing ever goes beyond that of 3-5 business days. This time includes the time it takes to prepare, pack your order. It does NOT include shipping/transit times. We appreciate your patience.
How Do I Cancel My Order?
We do not accept cancelations. We ask our customers to be deliberate & thoughtful when purchasing.
How Will My Order Ship?
We use the United States Postal Service for 1st Class Mail & Priority Mail. Though other service providers such as FedEx & UPS are available as well as Transit Methods for an additional charge.
How Long Does Shipping Take?
Transit times can vary wildly depending on many factors; such as time of year (holidays, weekends, etc.), type of package, the weather & origination/destination. 1st Class Mail within the U.S. can take anywhere from 2-7 business days. However, we cannot guarantee transit times even when selecting an upgraded shipping method since this service is provided by USPS. USPS, UPS or FedEx does not guarantee transit times.
Please do not confuse shipping/transit times with processing/packaging times. They are two separate services & each can be prioritized for an additional cost eg; Priority Shipping, Overnight Shipping, Expedited Processing, Overnight Processing-each have separate charges as one is a transit time & the other is the time it takes to prepare your order.
Does Magical Beans Home Offer Discounts?
We do offer the occasional coupon code, sale &/or free shipping via our social media accounts, such as Instagram, Facebook, Twitter, etc. Discounts, coupon codes, free shipping, & other offers can not be applied retroactively. If you receive a coupon code from a previous order it may only be used once. Please "subscribe - like - follow" us on your favorite social media platform so you will never miss another update, sale or discount again!
We also have a mailing list...
...if you join our "MBH Newsletter" we promise- we will NOT EVER fill your inbox with junk! Our newsletter provides members exclusive offers that are not shared anywhere else. We DO NOT LIKE SPAM & we believe you probably don't like spam & utterly useless emails either.